Customer Success Manager Company Review – VMWare

This blog is part of a series of posts exploring the different companies that have looked for or are currently looking for Customer Success Managers. Learn more about your potential employers, see if their values align with yours and whether you can see yourself working there. We’re staying on theme with big tech players this week. We’ve talked about Experian last week and today, we’re looking at VMWare.

customer success manager vmware

VMWare – an all-in-one cloud service provider

VMWare are a provider of cloud services for corporations. We’ll go into the details in just a second, but here’s a quick run down of the sorts of services they provide:

customer success manager vmware solutions
  • App Platform: a stable environment to help you build applications,
  • Cloud Infrastructure: creating a consistent environment for cloud applications,
  • Networking: accelerating modern app operations with state-of-the-art network protocols,
  • Anywhere Workspace: enable secure and seamless remote working,
  • Security: make sure that no matter the platform you’re on, it’s seamless and secure,
  • Telco Cloud: enable a telecommunications network in the cloud.

The Services Themselves

Here are three of the main services that VMWare provides. Let’s dive a bit deeper into what they actually cover.

customer success manager vmware app platform
App Platform

Tanzu is an modular application platform that enables the development of cloud applications.

customer success manager vmware cloud infrastructure
Cloud Infrastructure

Cloud infrastructure has to be built right the first time, otherwise it can be difficult to streamline it as a company get more mature over time.

customer success manager vmware networking

The way that each solution speaks with each other is also critical. Connectivity has to be reliable, stable and pervasive.

Job Description Example

customer success manager vmware job description
customer success manager vmware job description 2

This is what they would hope you can achieve in the first 6-12 months. Let’s go through each of the dot points:

  • they’ll want you to onboard in a five-week onboarding plan (sounds easy enough),
  • hone in on a specific area of technical knowledge.
  • after 90 days (3 months), you’ll understand how to fit pieces of the VMWare puzzle into the framework of your customers’ business problems,
  • build a long-term relationship with your customers (critical for customer success),
  • help them get time to value faster by adopting VMWare’s solutions quicker,
  • be the SME and educate the customers on what’s coming up,
  • show your progress with VMWare’s internal tools,
  • be proactive and lead, coordinate and guide customer’s major VMWare initiatives,
  • be an advocate for customers with strong Voice of the Customer straetgy,
  • become VCP (VMware Certified Professional) certified.

What They Care About

customer success manager vmware company benefits

Pretty decent perks here too. I think the key is that even though they’re a larger tech company, they allow employees to really buy into the growth of the company with their Employee Stock Purchase Plan. At the same time, they provide a safe environment for families to grow through the Medical Coverage and other similar types of benefits. As a larger company, they also invest in your development with different events, trainings, course works and similar, not to mention physical and mental wellness initiatives.

Does VMware appeal to you? In my opinion, while it might not seem as fast paced as a smaller tech company, it makes up for it with stability and a strong brand. What do you think?

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