Customer Success Manager Company Review – MongoDB

customer success manager mongodb

This blog is part of a series of posts exploring the different companies that have looked for or are currently looking for Customer Success Managers. Learn more about your potential employers, see if their values align with yours and whether you can see yourself working there. Today, we’ll be heading into the technical database realm and looking into a company called MongoDB.

MongoDB – Scalable, modern databases for technologically mature companies

MongoDB is classified as a NoSQL database program, it uses JSON-like documents with optional schemas. If you don’t know what any of that means, don’t worry, I don’t either. I took that blurb off Wikipedia.

I’d actually had a recruiter from MongoDB reach out to me before here for a CSM role in Melbourne, Australia. It comes across as a very collected, well-run organization that knows exactly the space it’s playing in and how it makes a difference in the lives of its customers.

Safe to say that its CSMs are quite technical, verging on the side of being Solution Consultants. Still, the fact that there are CSM roles show that there is a place for that human touch to connect with customers at the emotional level.

The Software Itself

I’m going to go on a bit of a different approach here. Usually I would talk about the software, but given that MongoDB has a section on use cases, I thought I’d share those, as they make sense to me.

customer success manager mongodb application driven analytics
Application-Driven Analytics is one of their use cases

Who likes admin work where you have to move slabs of data from one system to the next? If you’ve spent any time working in IT, you’d know that this is a laborious chore. With MongoDB, it becomes a thing of the past, if not at least a lot easier to manage.

customer success manager mongodb mobile app development
mobile apps that are house and share data easily is another use case

We know that societies are trending towards mobile. Everything you used to do on desktops now works on mobile. If your website isn’t mobile responsive, the UX is terrible. It’s seen as a prerequisite now. MongoDB takes care of the “invisible” data infrastructure, which is also crucial to mobile performance, so that these issues don’t detract from the user experience in the background.

customer success manager mongodb payment management
payments is another user case, making sure the data is secure but also useful

For e-commerce or any businesses that take money of any sort, payments are a crucial piece. You can’t have archaic payment standards that aren’t up to scratch. MongoDB ensures that sensitive customer information is housed securely and that once payments are made, customers don’t have to worry about that money being lost, or the legitimacy of their online purchase.

Job Description Example

This screenshot is taken from the MongoDB website and is for a Senior Customer Success Manager role in New York City.

customer success manager mongodb job description

Let’s go through each of the dot points:

  • you have done the time as a CSM already. Pretty fair, given that it’s a senior role. For a lower role, they might be more open to existing customer-facing experience,
  • you can act as the Voice of the Customer. Pretty standard CSM stuff here.
  • you are a bit more on the technical side. Maybe this is you, or maybe it isn’t. If you’re a bit geeky and can break down complex concepts into simple things, could be great for you.
  • as a senior role, you won’t have your hand held. You have to have the tough conversations, de-escalate situations and talk your way out of sticky situations.
  • have you ever started a business, or run a side gig? This role could be great for you!
  • team players for the win. CSMs work best in teams, supporting one another.
  • again, if you have experience in the industry/databases, then it’ll be looked upon as a big plus.

What are MongoDB’s benefits?

customer success manager mongodb job benefits

Have a look at these! Generally, if you’re looking to lead a balanced life for a company that looks after you, look no further than MongoDB.

So what do you think? Does it appeal to you, or not really your cup of tea? Drop me a message through the blog, keen to hear what you think!

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