Category: How To Become A Customer Success Manager

How to Become a Customer Success Manager even with No Tech Experience

Customer Success Management has been around as long as technology has been around. If there are complex workflows, then there is likely also to be software to try to improve these workflows. However, often the software’s user experience leaves little to be desired. That’s where Customer Success Managers come in. They help new users navigate […]

What Does A Customer Success Manager Actually Do?

So… you’ve been scrolling through LinkedIn or Seek, thinking what life might be like doing something that actually makes you want to get up in the morning. You stumble upon a few roles for “Customer Success Managers” and see that they’re mostly associated with tech companies. Cool! You’ve always wanted to get into tech. You […]