Category: How To Become A Customer Success Manager

Can you Become a Customer Success Manager in the APAC Region?

Wherever there are complex problems, there are also likely to be people trying to solve them. It’s possible that they would use software to solve these problems too. While the United States has the largest number of SaaS companies, there are regions that growing. In today’s blog post, I want to cover the region that […]

What’s the Role of a Customer Success Manager?

A Customer Success Manager plays an integral role, particular in technology companies. While the role itself only started coming into its own in the last 20 to 25 years, there’s always been a need for Customer Success Management where Software-as-a-Service (SaaS) is the main product sold. In this blog, we’ll see why it’s such an […]

Day-to-day in A Customer Success Manager’s Life

You’re looking to get out of your current job and want to try moving into tech. Customer Success Management is a role that allows you to carry your existing soft skills (and any tech related hard skills) across to support businesses trying to build a Software-as-a-Service. You’ve ready plenty of PDs or JDs and are […]

Responsibilities of a Customer Success Manager

You’ve been looking to get out of your dead-end job and into a path with a bit more promise. One of those possibilities that’s within reach is as a Customer Success Manager in SaaS tech. Maybe you’ve looked at a few job ads, opened up a few position descriptions and can see a few similarities […]

Challenges of a Customer Success Manager

I talk a lot about becoming a Customer Success Manager in this blog. However, this doesn’t mean that the role is without its challenges. There are definitely hard days, maybe even days where you might question whether it’s the right role for you. I thought that in this week’s article, I might share some common […]

Customer Success Manager vs. Technical Account Manager – What’s the Difference?

I’ve done quite a few comparison posts, looking at Customer Success Manager vs. other seemingly similar positions; this might be the last one for a while. On your job search, you might have seen a few roles that have asked for Technical Account Managers and clicked into them. The JDs had quite a bit of […]

Customer Success Manager vs Customer Service Manager – What’s the Difference?

This particular comparison between Customer Success Manager and another similar role is close to my heart. This is because my foray into Customer Success started with me “transitioning” from a Customer/Client Service role into CS. I use big, fat talking marks because I never felt that I transitioned, as I was already working in software, […]

Being a Customer Success Manager in FinTech

Financial Technology, commonly shortened to FinTech, is by far one of the most popular tech growth areas of all industries. In fact, it’s projected to be worth $332.5 billion USD by 2028. Riding this wave of growth, there are numerous opportunities to get your foot in the door at a tech company as a Customer […]

Customer Success Manager vs Project Manager: What’s the Difference?

You’ve read my previous articles on Customer Success Manager vs. Product Manager and Customer Success Manager vs. Customer Relationship Manager. Today’s one addresses another common comparison, that being with the Project Manager role. Project Management is going to happen in virtually all organizations, as projects are what drive companies forward. Still, it’s worth asking what […]

Customer Success Manager vs. Product Manager: What’s the Difference?

As you’re thinking of moving into tech, you’re possibly scrolling through SEEK, Monster.com or your preferred job site, wondering at what all these weird and wonderful job titles are. Customer Success Manager, you’re starting to have a better understanding of. This entire blog is all about it and how to get a role in it, […]