Category: How To Become A Customer Success Manager

The Path from Customer Success Manager to Product Manager: Is It Possible?

On this blog, I share everything I know about how to get started as a Customer Success Manager. I think it’s a great way to get into tech, using many of the transferable skills that you already have from other jobs. That’s not all I talk about though. More than you becoming a CSM, I […]

What Does a Customer Success Hierarchy Look Like?

For those of you who are considering a job in customer success management, you might have also thought about how the future looks like once you start. You don’t want to start in the role only to realize that it’s a dead end. That’s why in this blog, I’ll talk a bit about how customer […]

is Being a Customer Success Manager a Good Job? – The Good, The Bad (No Ugly)

As I was randomly Googling things the other day, I saw it autosuggest something: is customer success manager a good job? It felt like a perfect blog topic, especially for this blog, but at the same time, I have to acknowledge that I probably have a touch of bias. Having said that, I’m going to […]

Can you Become a Customer Success Manager in the APAC Region?

Wherever there are complex problems, there are also likely to be people trying to solve them. It’s possible that they would use software to solve these problems too. While the United States has the largest number of SaaS companies, there are regions that growing. In today’s blog post, I want to cover the region that […]

What’s the Role of a Customer Success Manager?

A Customer Success Manager plays an integral role, particular in technology companies. While the role itself only started coming into its own in the last 20 to 25 years, there’s always been a need for Customer Success Management where Software-as-a-Service (SaaS) is the main product sold. In this blog, we’ll see why it’s such an […]

Day-to-day in A Customer Success Manager’s Life

You’re looking to get out of your current job and want to try moving into tech. Customer Success Management is a role that allows you to carry your existing soft skills (and any tech related hard skills) across to support businesses trying to build a Software-as-a-Service. You’ve ready plenty of PDs or JDs and are […]

Responsibilities of a Customer Success Manager

You’ve been looking to get out of your dead-end job and into a path with a bit more promise. One of those possibilities that’s within reach is as a Customer Success Manager in SaaS tech. Maybe you’ve looked at a few job ads, opened up a few position descriptions and can see a few similarities […]

Challenges of a Customer Success Manager

I talk a lot about becoming a Customer Success Manager in this blog. However, this doesn’t mean that the role is without its challenges. There are definitely hard days, maybe even days where you might question whether it’s the right role for you. I thought that in this week’s article, I might share some common […]

Customer Success Manager vs. Technical Account Manager – What’s the Difference?

I’ve done quite a few comparison posts, looking at Customer Success Manager vs. other seemingly similar positions; this might be the last one for a while. On your job search, you might have seen a few roles that have asked for Technical Account Managers and clicked into them. The JDs had quite a bit of […]