This blog is part of a series of posts exploring the different companies that have looked for or are currently looking for Customer Success Managers. Learn more about your potential employers, see if their values align with yours and whether you can see yourself working there. Staying on the theme of cloud SaaS, we’re going […]
Author: Johnson
Customer Success Manager Company Review – Freshworks
This blog is part of a series of posts exploring the different companies that have looked for or are currently looking for CS talent. Learn more about your potential employers, see if their values align with yours and whether you can see yourself working there. We’re now looking into one of the largest providers of […]
Customer Success Manager Company Review – IBM
This blog is part of a series of posts exploring the different companies that have looked for or are currently looking for CS talent. Learn more about your potential employers, see if their values align with yours and whether you can see yourself working there. Going to talk about one of the bigger players in […]
Customer Success Manager Company Review – Canva
This blog is part of a series of posts exploring the different companies that have looked for or are currently looking for CS talent. Learn more about your potential employers, see if their values align with yours and whether you can see yourself working there. I’m pleased to introduce one of the more well known […]
The Path from Customer Success Manager to Product Manager: Is It Possible?
On this blog, I share everything I know about how to get started as a Customer Success Manager. I think it’s a great way to get into tech, using many of the transferable skills that you already have from other jobs. That’s not all I talk about though. More than you becoming a CSM, I […]
What Does a Customer Success Hierarchy Look Like?
For those of you who are considering a job in customer success management, you might have also thought about how the future looks like once you start. You don’t want to start in the role only to realize that it’s a dead end. That’s why in this blog, I’ll talk a bit about how customer […]
Is being a Customer Success Manager a Sales Job?
Some people possess the gift of the gab. There are heaps of cliches: they can sell you the shirt off your own back, could sell ice to an eskimo, etc. For me, this scene from Wolf of Wall Street comes to mind. Safe to say, they know people and what to say to get them […]
Customer Success Manager Company Review – Gainsight
For people who are entering the tech world, you’re busy enough trying to get your resume up to scratch, upskilling and applying for jobs. The number one thing I want for you is to find a company that makes you feel accomplished and values your experience and insights. That’s why I’ll be starting a series […]
is Being a Customer Success Manager a Good Job? – The Good, The Bad (No Ugly)
As I was randomly Googling things the other day, I saw it autosuggest something: is customer success manager a good job? It felt like a perfect blog topic, especially for this blog, but at the same time, I have to acknowledge that I probably have a touch of bias. Having said that, I’m going to […]
Can you Become a Customer Success Manager in the APAC Region?
Wherever there are complex problems, there are also likely to be people trying to solve them. It’s possible that they would use software to solve these problems too. While the United States has the largest number of SaaS companies, there are regions that growing. In today’s blog post, I want to cover the region that […]